Cost-effective Solution That Worked

Our church had problems sharing documents, files and various other items regarding our congregation and needed to find a way to securely share these documents among our staff. Susan and the team at Advanced IT helped us find a very cost-effective solution that worked and made the process easy; in fact, that's the reason we chose to work with them. Instead of overselling us things we didn't need, they offered a simple but effective solution that worked. They explained what our options were and answered all questions in a manner that we could understand. They also helped us to get up, running and productive, answering all of our questions in a helpful and professional manner. I completely trust them to provide us what we need and not oversell us things we don't. I would highly recommend them.

Church Clerk
Bethany Baptist Church
Syracuse NY
Advanced IT LLC
5 / 5 stars

Advanced IT Comes To Our Office

Other people we interviewed told us they would remotely monitor our system – Nothing about on-site visits. Advanced IT comes to our office. We had another IT company that would address our problems but they would not come on our premises. We wanted someone to come on-site, look over our equipment, and advise us of things that are not operating at the best levels.

We found that Advanced IT is concerned about our needs; not just another sales deal. They are not pushy about selling more products, but monitors our existing equipment with how it is working. We understand “If it isn’t broken don’t fix it” doesn’t work with today’s security breaches. Our staff discusses our issues before Advanced IT arrives, and they address each of them during our scheduled visits. They don’t create work arounds for problems because that just creates bigger problems.

Advanced IT keeps a log of anything they touch and change at our office. Each time they visit, for our healthy maintenance checks, they ask if the last concerns noted in their documentation has been cleared up.

Office Manager
Eastside Podiatry
Fayetteville NY
Advanced IT LLC
5 / 5 stars

Advanced IT Knows Manufacturing Needs - 100% SLA Uptime

Manufacturing clients need IT support that satisfies a 100% uptime production objective - Advanced IT achieves that SLA every time. Advanced IT provides competent and timely service to support my manufacturing facility. Others organizations were “cheaper” but aligning a data network to “best practices” (DR/BC, security, and optimum performance) always saves money and generates a return on investment in the long run. Integrating “best practices” in the philosophy of an organization’s IT strategy can create a transparency that will cut costs, improve profitability, and most importantly reduce the time needed to get the right information search the first time and on budget. Advanced IT follows “best practices” in addressing every service issue. Advanced IT does not fix one problem and create another.

Since Advanced IT shares its “best practices” methodology with its clients the best possible customer experience is always achieved.

Principal
Heartland Business Systems
Advanced IT LLC
5 / 5 stars

Advanced IT is Very Responsive

You get what you pay for. When I looked for an IT provider, I wanted someone that was a “fit” with great customer service - I believe Advanced IT has delivered. You need to be proactive as far as your computer / IT services. I always want to be up-to-date with our security and virus protection, etc. I would rather pay money upfront for the peace of mind with knowing that things are running properly and securely. Advanced IT has always been very responsive to any device problem we have run into.

Controller
Healthcare Information Network
Liverpool NY
Advanced IT LLC
5 / 5 stars

Susan Fixed Both Our Printers – Everything Works Perfectly

We couldn’t print to both our copiers, but Susan came in, analyzed our system and fixed the issues. Susan was prompt and polite, and fixed all our printer issues. I was satisfied with her price and felt she was worth it.

Needing a network upgrade, we are confident that Susan and her company can handle the job. Our printers wouldn’t work because of an IP address issue, which Susan was able to understand and fix. We are confident that she will be able to understand our need, help us upgrade our network, and it will work perfectly.

Pastor
Faith Journey United Methodist Church
Clay NY
Advanced IT LLC
5 / 5 stars