The 3 Biggest Problems Syracuse CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful [insert your city] CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
Free Emergency Support For Your Next Computer Crisis
As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
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Advanced IT Knows Manufacturing Needs - 100% SLA Uptime
Manufacturing clients need IT support that satisfies a 100% uptime production objective - Advanced IT achieves that SLA every time. Advanced IT provides competent and timely service to support my manufacturing facility. Others organizations were “cheaper” but aligning a data network to “best practices” (DR/BC, security, and optimum performance) always saves money and generates a return on investment in the long run. Integrating “best practices” in the philosophy of an organization’s IT strategy can create a transparency that will cut costs, improve profitability, and most importantly reduce the time needed to get the right information search the first time and on budget. Advanced IT follows “best practices” in addressing every service issue. Advanced IT does not fix one problem and create another.
Since Advanced IT shares its “best practices” methodology with its clients the best possible customer experience is always achieved.
Peter Helander
PrincipalHeartland Business Systems
Advanced IT Comes To Our Office
Other people we interviewed told us they would remotely monitor our system – Nothing about on-site visits. Advanced IT comes to our office. We had another IT company that would address our problems but they would not come on our premises. We wanted someone to come on-site, look over our equipment, and advise us of things that are not operating at the best levels.
We found that Advanced IT is concerned about our needs; not just another sales deal. They are not pushy about selling more products, but monitors our existing equipment with how it is working. We understand “If it isn’t broken don’t fix it” doesn’t work with today’s security breaches. Our staff discusses our issues before Advanced IT arrives, and they address each of them during our scheduled visits. They don’t create work arounds for problems because that just creates bigger problems.
Advanced IT keeps a log of anything they touch and change at our office. Each time they visit, for our healthy maintenance checks, they ask if the last concerns noted in their documentation has been cleared up.
Debra Pearlstein
Office ManagerEastside Podiatry
Fayetteville NY
